At Stoke Newington Florist, we understand how important fresh, beautiful flowers are—whether you’re brightening your home, surprising a loved one, or enhancing your business. As a trusted local florist serving households and businesses throughout Stoke Newington, your satisfaction is our priority. That’s why we offer a comprehensive guarantee on freshness and quality with every bouquet and arrangement we deliver.
While every effort is taken to ensure your flowers arrive in perfect condition, we know that issues can occasionally occur in transit. If your flowers or plants arrive damaged or not as described, please notify us as soon as possible. To help us resolve your issue quickly, we kindly request that you provide a photo of the damaged product within 24 hours of delivery. We will then arrange either a full refund or a prompt replacement as per your preference, all at no extra cost to you.
We stand by our fresh flowers guarantee in Stoke Newington. All our flowers are sourced daily and crafted by hand just before delivery. Our arrangements are designed to remain vibrant and fresh for at least five days from the delivery date, provided they are cared for as recommended (such as keeping stems in water and away from direct sunlight or draughts). If you experience any issue with the longevity or freshness of your bouquet within this window, please get in touch so we can make it right.
Your satisfaction is very important to us. If you are dissatisfied with your order for any reason—whether it’s freshness, appearance, or suitability—please reach out to us promptly. We will offer you the option of a full refund or a replacement bouquet, depending on your preference. Refunds will be processed to the original payment method and replacements arranged on a date that suits you best.
If something isn’t right, we’re here to help. Our complaints process is simple and designed to resolve your concerns promptly. Please contact us with your order details and a clear description of the issue. Where possible, sending a photograph will help us understand and remedy the problem quickly. Every complaint is taken seriously and will be dealt with professionally and courteously. Our aim is always to put things right and ensure you receive the fresh flowers and friendly service that local Stoke Newington households and businesses have come to expect from us.
As a local flower shop dedicated to Stoke Newington and nearby areas, we pride ourselves on trustworthy service, high-quality blooms, and customer care that goes above and beyond. When you order from us, you can be confident that your satisfaction is protected by our guarantees every step of the way.
Thank you for choosing Stoke Newington Florist—your neighbourhood specialist for fresh, beautiful flowers.
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