Welcome to Stoke Newington Florist. These Terms & Conditions govern your use of our online flower ordering and delivery services provided via our website. By placing an order, you acknowledge and agree to abide by these Terms & Conditions. These terms are intended to clarify your rights and obligations and ensure a smooth shopping experience for all customers seeking flower delivery in Stoke Newington and the surrounding areas.
Stoke Newington Florist offers a range of floral products and arrangements available for order and delivery online. We specialise in delivering fresh flowers for various occasions, catering predominantly to customers based in Stoke Newington and neighbouring districts. All services, policies, and delivery commitments referenced in these Terms & Conditions are applicable to customers within our designated delivery zones, which primarily include Stoke Newington and surrounding areas.
Orders for flower deliveries must be placed through our official website using the provided online platform. To ensure a seamless ordering experience, please follow the instructions provided on our website. The process typically involves:
Upon submitting your order, you will receive an on-screen confirmation and, where applicable, an order summary. Please ensure all details are correct before confirming payment, as this facilitates efficient and accurate delivery throughout Stoke Newington and the surrounding areas.
We reserve the right to reject or cancel orders at our sole discretion, such as in cases of suspected fraud, insufficient delivery information, or where products are unavailable. In such instances, you will be notified, and any payment processed will be refunded in accordance with our refund policy.
While every effort is made to display and deliver products as shown on the website, floral arrangements are subject to seasonal availability. On rare occasions, it may be necessary to substitute certain flowers or packaging. Substitutions will only be made with items of equal or higher value and with the utmost attention to maintaining the intended style, quality, and overall character of the arrangement. Should a major substitution be required, we will attempt to notify you prior to dispatch.
All flower orders for delivery in Stoke Newington and nearby locations must be paid for in full at the time of ordering. We accept a variety of payment methods, including major credit and debit cards. By submitting your payment details, you confirm that you are authorised to use the chosen payment method.
Prices for products and delivery are clearly indicated on the website and are inclusive of VAT where applicable. We reserve the right to amend prices at any time, though such amendments will not affect confirmed and paid orders.
All payments are processed using secure payment gateways to safeguard your personal and financial information.
If you wish to cancel or amend your order, please contact us as soon as possible. Orders can typically be amended or cancelled up to 24 hours before the requested delivery date. After this time, we may have commenced processing your order and, therefore, cannot guarantee cancellation or modifications.
Where a cancellation is accepted, a full refund will be issued using the original payment method. For amendments such as changes to delivery address or date, we will do our utmost to accommodate your request, subject to logistical possibilities. No refunds or amendments are possible on orders that have already been dispatched or delivered.
Our flower delivery service covers Stoke Newington and its surrounding districts. Delivery is available on the dates specified at checkout, subject to our delivery schedules and capacity. We strive to deliver all orders within the agreed timeframe; however, unforeseen circumstances such as adverse weather, traffic disruptions, or force majeure events may occasionally result in a delay.
It is the customer’s responsibility to provide accurate delivery information. Where possible, if the recipient is absent at the time of delivery, our courier may leave the flowers in a safe place, with a neighbour, or as per any special instructions provided at checkout. For deliveries to hospitals, offices, or shared buildings, please ensure all necessary information (e.g., ward, department, office number) is included in your order. We are not liable for failed deliveries due to erroneous or incomplete recipient details.
Risk of loss or damage to the products passes to you upon delivery to the specified address. Ownership of the flowers and goods passes to the recipient only upon successful delivery and full payment of all charges.
As fresh flowers are highly perishable, returns are not generally accepted. However, if you are not satisfied with the quality of your flowers for genuine reasons (such as damage during transit or incorrect item supplied), please contact us within 24 hours of receipt, providing photographic evidence if possible. Each case will be assessed individually and, if appropriate, a full or partial refund or replacement arrangement will be offered at our discretion.
Please note that some flower varieties and plant products may have a shorter lifespan depending on seasonal and environmental conditions. We provide care instructions with most arrangements to help maximise their freshness upon arrival.
We are committed to providing fresh, high-quality flowers and to fulfilling your order as described. That said, our liability in connection with any order will not exceed the purchase price of the products ordered. To the extent permitted by law, Stoke Newington Florist shall not be liable for any direct, indirect, incidental, special, or consequential damages, loss of enjoyment, or loss of goodwill relating to the delivery or use of our products.
We accept no responsibility for loss or damage arising from events beyond our reasonable control, including but not limited to delays due to adverse weather, strikes, or unforeseen shortages of specific flower varieties. Nothing in these Terms & Conditions shall limit or exclude liability for death or personal injury resulting from our negligence or for any other liability that cannot be lawfully limited or excluded.
We are dedicated to protecting your privacy and handling your data responsibly. Personal data collected during the ordering process will be processed and stored in accordance with applicable data protection laws and as outlined in our Privacy Policy. We will only use your information to fulfil your order, communicate with you about your purchase, and improve our services. We do not share customer details with third parties except where necessary for order fulfilment (such as courier services).
All website content, including images, text, product descriptions, and designs, are the intellectual property of Stoke Newington Florist or our content suppliers. Use of any material from the website for commercial purposes without prior written permission is strictly prohibited.
We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Any changes will be posted on our website and will take immediate effect. Continued use of our site or services following any amendments constitutes acceptance of those changes. Customers are encouraged to check the Terms & Conditions regularly to stay informed of any updates.
These Terms & Conditions shall be governed and construed in accordance with the laws of England and Wales. Any disputes arising out of, or in connection with, the use of our website or services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these Terms & Conditions is found to be unlawful, invalid, or unenforceable by a court of competent jurisdiction, that provision shall be deemed removed and the remaining provisions shall remain in full force and effect.
No failure or delay in exercising any right, power, or privilege under these Terms & Conditions shall operate as a waiver of such right or acceptance of any variation of these Terms. These Terms & Conditions set out the entire agreement between Stoke Newington Florist and yourself relating to your order and use of our services.
Should you have any questions regarding these Terms & Conditions or your flower delivery order in Stoke Newington or the surrounding localities, please refer to our website for further information or use our standard contact form to get in touch.
Thank you for choosing Stoke Newington Florist. We look forward to serving all your floral needs in Stoke Newington and beyond.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Stoke Newington, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Stoke Newington.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
